Support

If you have a support contract and wish to schedule an installation, please call 888-997-6237 option 3. All installation support calls must be scheduled at least 24 hours in advance so that we may ensure that every customer gets the dedicated time required to ensure a successful installation.

30-DAY UP AND RUNNING GUARANTEE Provides thirty days of free online installation support with full access to our support site, firmware updates, knowledge base, and our live configurator system to automatically generate your own configuration files 24/7 in real-time. Thank you.

Submit A Ticket

Use this form to submit a support request or to obtain installation support.

Knowledge Base

Use this portal to view FAQs, our support Knowledge Base, and to check the status of existing tickets. If you would like to submit a question for the knowledge base, please send an email to support @ xroadsnetworks.com.

Documentation

Access support documentation, appliance manuals, How-To-Guides, example guides, and more.

Support Programs

View the details of our various support programs.

Warranty Program

View the details of our limited hardware warranty.

Training & Certification

Obtain information on our Edge platform training and certification programs.

Firmware Downloads

Download the latest firmware patches, and access firmware upgrades (requires an annual maintenance contract).

If you would like to report a bug or make a feature request, please send an email to bugcheck @ xroadsnetworks.com and include any details that would assist us in testing the issue, or developing the feature. Thank you.